LORI CHAN
6 years designing, majority in healthcare SaaS. Currently shaping how care teams trust AI, and shipping what I design.
career.
PointClickCare
UX Designer
Jan 2022 - Present
I design AI products for senior care. Community Advisor, my AI early-warning tool, became company priority #4 of 29. My dashboards save teams 8+ hours of reporting a month and lifted daily active use from 9% to 34%, built on WCAG 2.2 accessible components.
Ontario Ministry of Labour, Training and Skills
UX Designer
Aug 2021 - Dec 2021
Redesigned the SSM Portal and cut IT support tickets by 20%, freeing the technical team from troubleshooting for higher priority work.
Heartcade
UX and UI Designer
Mar 2020 - Aug 2020
Led design end to end, from brand to core user flows, and tripled user engagement from beta to launch.
work.
awards.
Move-In Assistant - 🥇 Trailblazer Award
PointClickCare Hackathon
2025
Holy Flex - 🥇 Winner
indigitous.to
2025
Bossify - 🥇1st place
UofTHacksVIII
2021
education.
Master of Information
User Experience Design
University of Toronto
2022
Bachelor of Architecture
Carleton University
Senate Medal • 2016
other.
UX Mentor
Humber College
2023 - Present
Bolt (vibe-coding) Hackathon
2025
deCODE Hackathon
Designer with 1Password
July 2021
Pinnacle
World's Top Hackathon
2021
I've run 100+ customer calls, built new AI workflows on a 20-year-old platform, and developed trust framework patterns.
Always down for a coffee chat. Send me a message :)